Grand Senior Living provides on-site management representation at our communities, using proven procedures and management techniques at every property, ensuring consistency in operations and superior financial performance.

 

Existing communities undergo a full operational assessment, a fast and effective way for us to determine benchmarks for the current level of performance of a community and know where to focus resources.

 

Using widely accepted standards and outcomes, a baseline is established from which measured improvements can later be compared.

 

Operational Services Include:

• Committee involvement including Quality Assurance, Safety, and Resident meetings.

• Contract(s) review

• Department specific support and review

• Documentation support including resident handbooks and leases

• Establishment of operating standards

• Family and staff support groups

• Human resource management support

• Insurance contract review and recommendations annually

• Leadership development

• Mock surveys of licensed programs

• Monthly Board of Directors meeting reporting

• On-site management

• Operational assessments and audits

• Practical management philosophies and techniques training

• Regulatory compliance that is State specific

• Resident relations

• Satisfaction surveys for residents and staff

• Strategic planning

 

Turn Around Analysis and Solutions

Our turn-around team quickly assesses a community and implements recommendations. Actions taken early in the process that adhere to our turnaround plan have a far greater prospect of success.

 

A turn around analysis involves a review of the entire operation, including operating budgets, financial statements, all major contracts, development and loan documents, staffing plans, operating systems, and sales and marketing plans.