
Operations Management
Grand Senior Living provides on-site management representation at our communities, using proven procedures and management techniques at every property, ensuring consistency in operations and superior financial performance.
Existing communities undergo a full operational assessment, a fast and effective way for us to determine benchmarks for the current level of performance of a community and know where to focus resources.
Using widely accepted standards and outcomes, a baseline is established from which measured improvements can later be compared.
Operational Services Include:
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Committee involvement including Quality Assurance, Safety, and Resident meetings.
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Contract(s) review
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Department specific support and review
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Documentation support including resident handbooks and leases
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Establishment of operating standards
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Family and staff support groups
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Human resource management support
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Insurance contract review and recommendations annually
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Leadership development
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Mock surveys of licensed programs
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Monthly Board of Directors meeting reporting
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On-site management
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Operational assessments and audits
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Practical management philosophies and techniques training
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Regulatory compliance that is State specific
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Resident relations
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Satisfaction surveys for residents and staff
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Strategic planning
Turn Around Analysis and Solutions
Our turn-around team quickly assesses a community and implements recommendations. Actions taken early in the process that adhere to our turnaround plan have a far greater prospect of success.
A turn around analysis involves a review of the entire operation, including operating budgets, financial statements, all major contracts, development and loan documents, staffing plans, operating systems, and sales and marketing plans.
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