Operations Management

Grand Senior Living provides on-site management representation at our communities, using proven procedures and management techniques at every property, ensuring consistency in operations and superior financial performance.
 
Existing communities undergo a full operational assessment, a fast and effective way for us to determine benchmarks for the current level of performance of a community and know where to focus resources.
 
Using widely accepted standards and outcomes, a baseline is established from which measured improvements can later be compared.
 
Operational Services Include:
  • Committee involvement including Quality Assurance, Safety, and Resident meetings.
  • Contract(s) review
  • Department specific support and review
  • Documentation support including resident handbooks and leases
  • Establishment of operating standards
  • Family and staff support groups
  • Human resource management support
  • Insurance contract review and recommendations annually
  • Leadership development
  • Mock surveys of licensed programs
  • Monthly Board of Directors meeting reporting
  • On-site management
  • Operational assessments and audits
  • Practical management philosophies and techniques training
  • Regulatory compliance that is State specific
  • Resident relations
  • Satisfaction surveys for residents and staff
  • Strategic planning
 
Turn Around Analysis and Solutions
Our turn-around team quickly assesses a community and implements recommendations. Actions taken early in the process that adhere to our turnaround plan have a far greater prospect of success.
 
A turn around analysis involves a review of the entire operation, including operating budgets, financial statements, all major contracts, development and loan documents, staffing plans, operating systems, and sales and marketing plans.

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