Heather Welch

Director of Operations

Heather is an experienced member of the team who has worked in senior housing since 2005. Her experience as a nurse’s aide, dining room server, activity director and business office manager at several communities provides Heather with a great frame of reference to draw upon in her operations role at GSL.



In her current role, she performs operational assessments, systems development, and implementation, provides on-site support and training and is a resource to each community for developing unique processes to help staff become more productive.



Heather is proficient in multiple senior living software programs, including Reps, Matrix Care, and Point Click Care. She has been involved with the configuration and implementation of Electronic Health Records systems in multiple communities and provides on-going support and training for clients.



She is a graduate of the State University of New York in Albany with a bachelor’s degree.